Studio Manager - NYC
Tend
Tend is rewriting the playbook of modern dentistry by building a company around the patient and the provider. We believe that with the power of technology, a hospitality-driven mindset, and a top tier clinical team, we can make going to the dentist something to look forward to. Our vision is to transform the dental experience into one that is empowering, human and personalized.
Since launching in 2019, we have provided exceptional care to over 100,000 patients across five major cities: New York, Washington DC, Boston, Atlanta and Nashville. With thousands of five-star reviews, Tend has become one of the country's top-rated and in-demand dental practices, with over 650 team members to support this mission. We’re continuing to grow quickly and looking for the best of the best to come join our team.Tend is seeking a Studio Manager to oversee the day to day operations. The Manager will be efficient and effective in leading a high performing studio team to drive results and deliver a best in class experience to our members. This is an exciting opportunity to join the team that is revolutionizing dentistry.
The Studio Manager will lead a studio team of 20+ staff including clinical and clerical personnel. This includes, but is not limited to: assigning tasks per scope of practice/job description and using/creating tools to ensure tasks are complete in support of the studio’s goals, ability to identify gaps in performance and opportunities for coaching/additional training, performance management, both informal and formal check-ins and reviews.
Responsibilities:
- Ensure the practice operates optimally, effectively, efficiently and in accordance with established standards, across staffing, scheduling, inventory, and member experience.
- Oversee member experience and collaborate with the studio team to achieve or exceed NPS & revenue targets.
- Drive practice productivity through KPIs and performance goals and work with leaders to make adjustments.
- Be present on the floor in the studio to direct and manage performance real-time.
- Interact with members to gain real-time feedback of their visit and address member complaints in a timely and compassionate manner.
- Lead studio team onboarding, training, and meetings, focused on studio performance, building alignment, culture, & collaboration.
- Partner with the People Team on hiring, retention, and performance management.
- Ensure compliance and organization of the studio through regular walk-throughs to address any concerns.
- Manage all staff schedules to optimize the member experience, align with volume expectations and meet studio performance targets.
Experience and Qualifications:
- Bachelor’s Degree Preferred.
- Minimum of 2 years’ experience leading teams of 15+ staff in a high-growth, high-volume company in a healthcare or hospitality setting required.
- Experience partnering with providers delivering care to drive performance.
- Minimum of 5 years’ experience in management or operations preferred.
- Experience managing operational practices, people practices & programs, and budgets/financial targets.
- A strong commitment to hustle & demonstrating a sense of urgency.
- Excellent written and oral communication skills.