Senior Operations Manager, Last Mile

The Rounds

The Rounds

Washington, DC, USA
Posted on Wednesday, May 8, 2024
The Rounds is the portal for managing everything that comes in/out of your home, i.e. your AI-powered personal Psychic Home Manager. Our mission is to make everyday choices effortless and more sustainable than the alternative. The Rounds automates the "inventory management" of the stuff you use every day, starting with weekly delivery and refill of essential consumer goods via our own scheduled two-way last mile logistics network. We’re backed by the best VC partners, including Andreesseen Horowitz, Redpoint, First Round and Construct Capital.
As the Last Mile Senior Manager, you will be a pivotal force in owning and elevating our Last Mile delivery teams and strategy to meet the escalating demands of our growing business. Your Last Mile expertise will drive significant enhancements across key delivery metrics, and support decision-making critical for our growth. You will work collaboratively across multiple teams at The Rounds including Merchandising, Member Success, and Product to execute Last Mile responsibilities and drive change through strategic initiatives. This is a high impact role with the opportunity to own a key part of our business, directly ensuring exceptional experiences for our Members.

You will:

  • Optimize and scale Last Mile systems and processes to improve efficiency, reduce costs, and improve Member satisfaction across our Last Mile delivery and service offerings.
  • Lead and develop Last Mile teams across all markets, overseeing daily operations, hiring, building learning and performance tracking resources, and prioritizing getting all orders delivered safely and efficiently.
  • Drive strategic Last Mile decisions including routing optimization tools, fleet management and market rebalancing processes, while also driving continuous operations improvements to achieve target delivery cost efficiencies.
  • Own Last Mile delivery defects as a key metric, identifying root causes and proposing efficient, scalable solutions that prioritize an accurate and reliable Member experience.
  • Lead by example, jumping in alongside your team to provide necessary support including completing a delivery route or packing orders.

You are:

  • An excellent operator with a strategic mindset having 5+ years of experience in warehouse/last mile operations, ideally in a high-growth environment.
  • Comfortable navigating ambiguity and solving complex problems with a focus on continuous improvement and data-based, analytical decision making.
  • Proven ability to manage distributed operations teams, instilling a culture of accountability and teamwork to achieve a best-in-class member experience.
  • An excellent communicator, adept at building relationships across stakeholder teams.
  • Passionate about sustainability and eager to contribute to solving significant challenges.
  • Self-motivated and capable of driving projects from ideation to implementation.
Here at The Rounds, we’re looking for fast learners with a passion for sustainability. People succeed in our Company culture when they are intensely focused on our Members and are energized by and have the work ethic to solve hard problems Our goal is to do the best work of our careers here.
You’re encouraged to apply even if your experience doesn’t precisely match the job description, especially if your career has taken some extraordinary twists and turns. We have a diverse set of problems to solve and need a diverse set of perspectives to imagine a greener future and build what’s missing; including but not limited to race, age, sexual orientation, gender identity or expression, national origin, religion, and dis/ability.