Agent Operations Lead
Operations · Full-time
San Francisco, CA, USA
About the Company
Valerie Health is the AI front office for independent provider groups. We are reimagining how independent practices operate by using AI to modernize patient/provider communication, enhance care, and drive industry-changing operational efficiencies.
Why join us now?
Team: We are led by Pete Shalek (2x health tech exits, including a $600M acquisition by Optum) and Nitin Joshi (scaled Uber Eats + Health, Stripe Connect, and Bridge–acquired by Stripe for $1.1B). Beyond our Founders, our team brings decades of experience from Stripe, Uber, and Meta, combining deep expertise in ML systems, large-scale infrastructure, and product design.
Trajectory: We partner with leading independent provider groups across the U.S., automating hundreds of thousands of tasks each month. Scaling at 7x year-over-year with 300% NRR as customers consistently expand usage.
Funding: We have raised $39m from world-class investors including Redpoint Ventures, General Catalyst, Primary Ventures, and BoxGroup.
About the role
As Agent Operations Lead, you’ll build and lead a team responsible for deploying and improving AI agents that handle complex healthcare workflows. You’ll own your team’s delivery from customer discovery through launch and ongoing optimization, ensuring implementations are fast, reliable, and increasingly automated.
This is a hands-on, player-coach role. You’ll work alongside your team on complex technical and operational challenges, coach and develop teammates, and establish the standards and practices that help your team deliver consistently. Your work will directly impact customer outcomes, time to value, and Valerie’s ability to grow and scale efficiently.
What you’ll do
Build and lead a team. Hire exceptional talent, coach teammates through complex work, and establish clear expectations and standards.
Own agent delivery from discovery through launch. Translate customer needs into agent behavior, align customers and internal teams on scope and timelines, and drive workflow design, code development, testing, and troubleshooting.
Optimize agents after launch. Use performance data to identify where agents fall short, prioritize improvements, and reduce manual work while protecting quality and customer trust.
Drive cross-functional execution. Partner with Customer Strategy, Engineering, and Operations to align priorities, resolve dependencies, and escalate for support as needed.
Make implementation and automation repeatable. Turn lessons from launches and ongoing optimization into reusable workflows, tests, tools, and practices that help your team deliver faster and more reliably.
What you bring
Relevant experience. 6+ years in consulting, strategy & operations, product, technical implementation, analytics, or finance, including experience at a high-growth startup.
Team leadership. You’ve led people or complex projects, coached teammates, and held a high bar for results.
Customer partnership. You uncover requirements, explain technical concepts clearly, and set expectations while earning customer trust.
Hands-on technical ability. You’re comfortable working with code, APIs, and data, using AI coding tools to build and troubleshoot workflows, and assessing when Engineering support is needed. A software engineering background is helpful but not required.
Analytical rigor and execution. You bring structure to ambiguous work, get to the root of problems, and use evidence to prioritize and deliver improvements across technical and nontechnical teams.
Bonus points
Experience deploying or improving AI agents at scale.
Experience at a top-tier consulting firm.
Familiarity with healthcare operations, EHRs, or healthcare integrations.
What We Offer
Build and lead a core function at an AI-native startup, with direct influence on customer outcomes, company growth, and operating efficiency
Competitive salary, equity and benefits including medical, dental, vision, 401(k) and flexible PTO
SF Office: Daily catered lunch and dinner reimbursement