Redpoint

About Vouch:

Vouch is the insurance broker that powers ambition.

We’re a tech-enabled insurance advisory and brokerage purpose-built for growing companies in technology, life sciences, and professional services. Our clients are ambitious leaders building complex businesses, and we help them manage risk with tailored advice, smart coverage, and responsive service.

Backed by over $200M from world-class investors, Vouch combines deep industry expertise with AI-powered tools to deliver a better insurance experience. Our digital workflows reduce friction, speed up decisions, and give our clients the confidence to move faster.

Why should you join our team and Vouch?

Not only is this an exciting and growing team where you can drive a real impact on our operational scalability, but Vouch is also the preferred insurance provider to customers of Y Combinator, Brex, Carta, and WeWork. We’re a quickly growing startup that believes in transparency and acknowledgment with our team members and cultivating a values-driven company. Our values are "Be Client Obsessed", "Own it together", "Act with integrity and empathy", "Stay Curious and Grow", and "Empower People."

What does a work environment look like at Vouch?

Vouch has employees located across the U.S., with offices in San Francisco, Chicago, and New York City. This role can be based anywhere in the U.S. as long as you can work our Vouch core collaboration hours (8:30 am-2:30 pm Pacific Time) when most internal meetings are held.

Role Responsibilities:

As an AR Specialist at Vouch, you’ll play a critical role in shaping and scaling our Accounts Receivable and Billing processes. This role is ideal for someone who enjoys both the structured aspects of AR management and the unstructured nature of process improvement and long-term scalability initiatives. It’s a great opportunity to expand your expertise, directly impact client experience, billing operations, and accounting projects, and be part of an innovative Insurtech startup.

The ideal candidate is a proactive problem-solver who embraces challenges, can take on unstructured tasks or projects and see them through to completion. They should be comfortable managing multiple tasks and deadlines, analyzing discrepancies, and driving process enhancements

What You’ll Do:

• Drive billing operations and client invoice processing.
• Track accounts receivable and open balances to support timely collections.
• Investigate and resolve invoice and payment discrepancies.
• Assist with client refunds by addressing client inquiries, partnering with internal teams, and coordinating as needed with external accounting system support.
• Contact clients regarding failed payments and overdue invoices.
• Monitor and review aging reports from carriers/wholesalers to identify outstanding receivables, analyze root causes, and follow up to ensure prompt payment.
• Facilitate client communications related to Direct Bill notices of cancellation received from carriers.
• Collaborate with cross-functional teams to address and resolve client billing needs.
• Support reconciling account transactions.
• Identify and drive additional value through follow-up opportunities for the broker team, while supporting process improvements within the brokerage.
• Assist in documenting and refining day-to-day processes to improve operational efficiency.

About You:

• 2+ years of experience in Accounts Receivable, Billing, or Accounting
• Technically proficient with Microsoft Excel required
• Highly organized, process-driven, and results-oriented
• Ability to work independently while managing tasks and meeting deadlines efficiently
• Strong analytical skills and attention to detail
• Excellent verbal and written communication skills
• Strong willingness to learn and adapt in a dynamic environment

Nice To Have:

• 1+ years of experience in a client-facing support role
• Bachelor’s degree in Accounting, Finance, Business, or a related field
• Experience in insurance, operations, or regulated industries (insurance, fintech, financial services, etc.).
• Exposure to and passion for early-stage startups and/or high growth environments
• Background in process improvement or financial automation initiatives
• Experience with Zendesk or similar support platforms

Vouch provides several benefits to help you bring your best self to work:

• 💰 Competitive compensation and equity packages
• ⚕️ Health, dental, and vision insurance
• 🍼 Parental leave
• 🌴 Flexible vacation time
• 🪷 Wellness allowance
• 🛜 Technology allowance
• 📚 Company-sponsored personal and professional development
• 🏫 L&D: Partnerships with Ethena and monthly Lunch & Learns
• 🧘 Wellbeing: access to many wellbeing perks, including Peloton, Fetch, OneMedical, Headspace care+, etc.
• 🤗 Caregiver Support: company seed into the dependent care FSA and company sponsored Care.com membership.
• 📊 Regular performance reviews: Vouch conducts regular performance discussions with all team members, offering goal setting and check-ins, development discussions, and promotion opportunities.

What to expect in a typical interview process:

(Please note these steps may vary slightly depending on the role)

• 30-minute phone call with our recruiting team
• 30-45 minute video interview with the hiring manager
• Meet the team! 30-45 min 1:1 video discussion with 3-4 team members you’d work closely with in the role
• Executive chat
  
  

Compensation philosophy:

Our salary ranges are based on paying competitively for our size and industry and are part of our total compensation package, which also includes benefits and other perks. We also include stock options in all compensation packages and believe all Vouch employees should have the opportunity to become owners in the company. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skill set, location, and business need. The pay range provided is subject to change and may be modified in the future.

Vouch believes in putting our people first, and building a diverse team is at the front of everything we do. We welcome people from different backgrounds, experiences, perspectives, and ranges of abilities. We are an equal-opportunity employer and celebrate the diversity of our growing team.

If you require reasonable accommodation to complete this application, interview, complete any pre-employment testing, or otherwise participate in the employee selection process, please direct your inquiries to recruiting@vouch.us.