Owner Success Representative



Posted on Tuesday, August 15, 2023

Wander is a growing startup specializing in luxury home rentals catering to global nomads. We are looking to hire a full-time Owner Success Representative to serve a dedicated account manager for Wander Operated Home Owners.  

This is an exciting opportunity to join a fast-paced team at a rapidly-developing company that will give you visibility into some of the most beautiful locations in the world!

As a member of the Wander Operated GTM Team,  you will be responsible for building strong, trustworthy relationships with Operated Home Owners, specifically ensuring they’re maximizing the properties rental potential and continue to trust their property management needs with Wander. pipeline for our Operated Sales Team. You will be the front line, interacting with homeowners, visiting properties, tackling reactive needs, and ensuring the complete success of each property on the platform. 

Key Responsibilities

  • Serve as the Owner Champion internally

  • Traveling to all Properties under management to ensure your intimately familiar with the property, it’s amenities

  • Meeting quarterly with each property owner to ensure they know the specifics about the performance of their properties and guiding them through the next quarters operating plan

  • Working with product and Home Operations to ensure all issues impacting the property are being prioritized and keeping the Home Owner informed on all progress

  • Work alongside the Wander Operated Onboarding Managers to ensure properties are being onboarded as quickly as possible, and keeping the Home Owner informed about the progress every step of the way. 

  • Work with the Acquisition team to keep Home Owners informed of significant changes in the market in and around their properties. 

  • Become a trusted advisor to property owners for analyzing new markets and capturing more managed properties from existing owner base

Key Skills

  • Strong desire for recurring travel - you’re going to be in front of customers all over the country on a daily basis

  • Professional business acumen, strong communication skills, strong presence, and confidence

  • Work experience in project management

  • Exceptional ability to build trust and lasting relationships

  • Familiarity with common office software and CRM

  • Ability to navigate a fragmented internal organization to make progress

  • Ability to handle objections and educate owners in a consultative manner

  • Demonstrated curiosity, resourcefulness, motivation, and initiative

  • Highly team oriented – must be able to accept and contribute new ideas

  • Excellent time management with ability to multi-task, prioritize, etc.

  • Experience support products/services, especially SaaS, or other technology is a plus

About Wander:

Wander is verticalizing the 100b+ short-term rental industry. We independently operate each step of the home rental process, including booking, smart home technology, home management, and even the homes themselves, creating an unmatched guest experience.

Our mission is to help people find their happy place. Our vision is to create the infrastructure for people to experience the world. Our home operations team is the link between both ideas and the unit that brings Wander homes to life through maintenance, upgrades, and smart home technology.

We are backed by legendary investors and have a team of experienced startup operators. We are a tight-knit team, with a strong work ethic with a common growth-minded attitude.