Senior Salesforce Administrator

Whatnot

Whatnot

Software Engineering, Sales & Business Development
San Francisco, CA, USA · Los Angeles, CA, USA · New York, NY, USA
Posted on Tuesday, April 30, 2024

🚀 Whatnot

Whatnot is a livestream shopping platform and marketplace backed by Andreessen Horowitz, Y Combinator, and CapitalG. We’re building the future of ecommerce, bringing together community, shopping and entertainment. We are committed to our values, and as a remote-first team, we operate out of hubs within the US, Canada, UK, Ireland, and Germany today.

We’re innovating in the fast-paced world of live auctions in categories including sports, fashion, video games, and streetwear. The platform couples rigorous seller vetting with a focus on community to create a welcoming space for buyers and sellers to share their passions with others.

And, we’re growing. Whatnot has been the fastest growing marketplace in the US over the past two years and we’re hiring forward-thinking problem solvers across all functional areas.

💻 Role

The Salesforce Administrator plays a significant role in the development of Whatnot’s Salesforce instance for the Categories and Expansion (CatEx) Team. Working with stakeholders across CatEx, Growth, Data, and Marketing, the Salesforce Administrator is tasked with managing our new Salesforce instance via management of automations, integrations, data hygiene, and sales enablement, as well as maintaining our ongoing environment release schedule. In this role you will:

  • Own all technical aspects of Whatnot’s Salesforce environment, including integrations with internal tools, systems configuration and maintenance, notification announcements, environment refresh, and AppExchange products
  • Manage configuration of Salesforce features including user management, security, custom objects, page layouts, validations, workflows, flows, process builders, and other 3rd party applications.
  • Provide frontline support to sales and marketing teams—manage support requests and help troubleshoot issues, answer questions, and optimize their use of Salesforce
  • Provide training, documentation, and processes that enable users to effectively utilize Salesforce
  • Develop and maintain Salesforce reports and dashboards to provide insight into marketing and sales performance
  • Develop guardrails to protect data hygiene
  • Work closely with data teams to ensure fidelity and reliability of our data architecture for Salesforce products
  • Work cross functionally with data and engineering teams to develop, manage, and update critical integrations
  • Eliminate manual processes and bottlenecks to reduce user click tracks in the platform

👋 You

Curious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.

As our next Salesforce Administrator, you should have 4+ years of experience managing Salesforce in a SaaS or tech-driven environment. You:

  • Have strong declarative knowledge of Salesforce backend with a particular focus on flow automation builder
  • Are able to implement deployment best practices, using SF standard change sets, DevOps center or recommend 3rd party SF DevOps tooling
  • Are an A+ communicator, always looping in impacted stakeholders and leadership prior to major deployments
  • Have experience managing multiple 3rd party Salesforce integrations such as VOIP systems, data platforms, and other SaaS tools (e.g. Typeform, Calendly, etc).
  • Have experienced hyper growth, are comfortable with frequent change, and can implement with minimal oversight
  • Have a demonstrated ability to solve problems using data and process improvements
  • Have the ability to quickly digest the business needs of our stakeholders and apply deep knowledge of Salesforce to recommend and design solutions

🙏 Nice to Have

  • Salesforce Certifications
    • Advance Admin Certification
    • Marketing Cloud Admin Certification
    • Platform App Builder Certification
  • 2+ years of Marketing Cloud experience
  • Basic understanding of SQL and Apex languages

💰Compensation

For US-based applicants: $100,000/year to $155,000/year + benefits + stock options

The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills and expertise. This range is only inclusive of base salary, not benefits (more details below) or equity in the form of stock options.

🎁 Benefits

  • Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)
  • Health Insurance options including Medical, Dental, Vision
  • Work From Home Support
    • $1,000 home office setup allowance
    • $150 monthly allowance for cell phone and internet
  • Care benefits
    • $450 monthly allowance on food
    • $500 monthly allowance for wellness
    • $5,000 annual allowance towards Childcare
    • $20,000 lifetime benefit for family planning, such as adoption or fertility expenses
  • Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
  • Parental Leave
    • 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

💛 EOE

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.