Responsibilities

We are looking for an experienced Enterprise Architect to join our Customer Success team. This role will report into our VP of Enterprise Architecture and plays an integral role in guiding our enterprise customers on automation best practices, architecture patterns, governance processes, and helping them scale their automation practice.

Workato has a positive, diverse, and collaborative culture—we look for people who are curious, inventive, smart, hardworking, and work to be a little better every day. Workato has also been recognized amongst the “Top 47 Enterprise Startups to Bet Your Career On in 2020”, the “Hottest 13 Productivity Software Startups to Watch in 2020!”, and the “Top 15 startups helping even non-programmers build simple apps, ahead of an expected software developer shortage” by Business Insider.

• Participate in both pre and post-sales activities with direct end customers and partners.

• Be a Workato evangelist with the ability to discover and demonstrate how Workato can effectively help companies with their business automation needs across a broad set of industries.

• Participate and contribute to the architecture working group to guide other architects across Workato on best practices and updated methodologies.

• Engage with senior leaders and champions at customers and become the trusted strategic and technical advisor to help our customers define their integration and automation strategy in order to achieve their desired business outcomes.

• Work with enterprise customers to help define the ideal operating model, governance processes, and security practices to meet their objectives.

• Guide customers on various architectural approaches to integration such as microservices, event-driven architecture, messaging, enterprise data hub, etc.

• Develop content such as presentations, demos, white papers, best practices, solution packs, and online courses.

• Perform architecture reviews of customer systems landscape and proposed solutions and make recommendations to optimize.

• Contribute to a library of reusable architecture and design patterns.

• Act as the escalation point for handling the resolution of large and complex customer issues.

• Lead, mentor, and train team members from the extended CS team.

Requirements

Qualifications / Experience / Technical Skills

• BS or equivalent education.

• 10+ years of Solutions Consulting, Solutions Architecture or Enterprise Architecture experience is a must.

• Communicate effectively with Technical, Business and C Level stakeholders.

• Experience documenting business processes and applying technology to optimize and automate these processes.

• Understanding of security and governance needs in large enterprises.

• Knowledge of key applications such as Salesforce, Netsuite, Workday, ServiceNow, SAP, EBusiness Suite, Databases, etc.

• Strong interpersonal skills with the ability to convey and relate ideas to others and work collaboratively to get things done.

• Excellent verbal and written communication skills and the ability to communicate ideas visually and create professional presentations.

• Experience having worked in a start-up environment a plus.

• Knowledge of AWS, Azure, and GCP a plus.

• Technical skills (experience in at least three of the following areas):

• Enterprise Data Hub Architecture

• Microservices or API-based Integration Architecture

• Event-driven Architecture

• Data Pipelines - Enterprise ETL/ELT for Data Warehousing

• Process Automation via BPM or RPA

• Process Mining, Process Discovery, Value Stream Mapping

• Integration/Automation Strategy Development

• Operating Models (Center of Excellence, Citizen Automation, etc.)

• Enterprise ERP Systems (SAP, Workday, Oracle)