Senior Community Manager
Workato is the only integration and automation platform that is as simple as it is powerful — and because it’s built to power the largest enterprises, it is quite powerful.
Simultaneously, it’s a low-code/no-code platform. This empowers any user (dev/non-dev) to painlessly automate workflows across any apps and databases.
We’re proud to be named a leader by both Forrester and Gartner and trusted by 7,000+ of the world's top brands such as Box, Grab, Slack, and more. But what is most exciting is that this is only the beginning.
Why join us?
Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.
But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.
If this sounds right up your alley, please submit an application. We look forward to getting to know you!
Also, feel free to check out why:
Business Insider named us an “enterprise startup to bet your career on”
Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world
Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America
Quartz ranked us the #1 best company for remote workers
Workato is seeking a seasoned community manager to help manage and grow the online, customer-facing Workato User Community. Our User Community features several role-specific, technical communities focused on providing the end user a place to learn about Workato, scale their automations, and grow their careers.
In this role, you will work with the Community Team to manage the community, interface with customers, orchestrate and attend user group events, and oversee customer-facing projects and programs. The ideal candidate is one who has experience in both online community management and in-person events, is willing to travel, and thrives in a global, remote-working environment. As a key stakeholder in setting up customer-facing content and programs, you will also work closely with a x-functional team, including stakeholders from Education, Events, CS, Sales, Customer Support, and more to ensure a seamless user experience.
You will also be responsible to:
Developing and contributing to a robust content plan and editorial calendar
Creating engaging and shareable content for the community
Planning and attending country-wide User Group Events
Owning and executing on ongoing community initiatives and programs
Planning and running online webcasts and workshops
Monitoring the community for trends, traffic, and growth using key performance indicators (KPIs)
Fostering a relationship with key community stakeholders and power users
Finding new marketing and outreach opportunities to communicate brand image, product updates, and more
5+ years experience in online Community Management
Some experience planning in-person events
Experience managing ongoing projects and programs to meet key deadlines and deliverables
Exceptional written and oral communication skills, and the ability to develop creative and engaging original content
Good customer service and interpersonal skills
Experience with the Khoros community platform a plus
Knowledge of search engine optimization (SEO) and web analytics a plus
Proficient in word processing applications, spreadsheets, presentation software, and social media management tools
Good judgment and problem solving skills