Group Product Manager, Usage and Billing

Workato

Workato

Product
New York, NY, USA
Posted on Tuesday, September 19, 2023

About Workato

Workato is the only integration and automation platform that is as simple as it is powerful — and because it’s built to power the largest enterprises, it is quite powerful.

Simultaneously, it’s a low-code/no-code platform. This empowers any user (dev/non-dev) to painlessly automate workflows across any apps and databases.

We’re proud to be named a leader by both Forrester and Gartner and trusted by 7,000+ of the world's top brands such as Box, Grab, Slack, and more. But what is most exciting is that this is only the beginning.

Why join us?

Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.

But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.

If this sounds right up your alley, please submit an application. We look forward to getting to know you!

Also, feel free to check out why:

  • Business Insider named us an “enterprise startup to bet your career on”

  • Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world

  • Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America

  • Quartz ranked us the #1 best company for remote workers

Responsibilities

We are seeking an experienced Senior Product Manager to join our Usage/Billing team. This role calls for a seasoned professional with a background in backend billing systems, customer facing dashboards and internal tool development. Experience with data analysis and comprehensive knowledge of infrastructure and data pipelines is a big plus.

As a Senior Product Manager, you will play a pivotal role in driving the evolution of usage visualization, provisioning processes, and customer interaction tools, working closely with other Product Managers to align efforts with broader strategic goals.

In this role, you will also be responsible to:

  • Backend billing/usage systems: Lead the strategy, development, and maintenance of backend billing systems for accurate usage counting and infrastructure. Ensure seamless integration, scalability, and data accuracy.

  • Internal Tool Development: Build and enhance internal tools for efficient feature and usage provisioning. Gather input from stakeholders, prioritize features, and oversee integration into existing workflows.

  • Customer-Facing Dashboards: Design and implement customer-facing dashboards that offer insights into usage patterns, billing details, and account activity. Ensure alignment with user experience standards and visual appeal.

  • Usage Alerts: Assist in developing a comprehensive usage alerts system to keep customers informed about critical account activities, usage thresholds, and billing updates. Define alert parameters, frequency, and communication channels.

  • Cross-Functional Collaboration: Work closely with cross-functional teams, including Engineering, Design, Sales, and Customer Support, under the guidance of the Group Product Manager. Gather input, prioritize features, and facilitate communication to ensure alignment with overarching strategies.

  • Product Strategy and Roadmap: Collaborate with the Group Product Manager to define and communicate a clear product strategy and roadmap for the Usage/Billing domain. Ensure alignment with business goals and market trends.

  • Metrics and Analysis: Define relevant KPIs to measure the success and effectiveness of the Usage/Billing product area. Analyze usage data, customer feedback, and market trends to support data-driven decisions.

  • Industry Awareness: Stay informed about industry trends, emerging technologies, and competitive landscape related to backend billing systems, provisioning tools, and customer-facing dashboards. Share insights and opportunities for innovation with the team.

Requirements

Qualifications / Experience / Technical Skills

  • Bachelor's degree in Computer Science, Engineering, Business, or a related field. Advanced degree or MBA is a plus.

  • 4+ years of proven product management experience, with expertise in backend systems, internal tools, and customer-facing features.

  • Strong technical acumen, including familiarity with billing systems, data processing, and infrastructure.

  • Previous experience collaborating with cross-functional teams, including Engineering, Design, Sales, and Customer Success.

  • Proficiency in Agile methodologies and product management tools.

  • Excellent communication skills, both written and verbal, to effectively convey complex concepts to technical and non-technical stakeholders.