Responsibilities

We are looking for an exceptional Senior Technical Consultant, to join our growing team. In this role, you will build trusting customer relationships with the business and technical stakeholders and drive customer adoption of the Workato Embedded platform.
You will provide guidance and support to embedded customers to launch their integration offerings and automation capabilities to their end customers. You will have a direct impact on the customer experience and ability to leverage Workato and its services to achieve their business goals. In this role, you will have a variety of technical and business responsibilities that would include:

Technical Responsibilities

• Onboard new customers onto Workato’s platform by providing technical consulting, guidance, and enablement to customers to achieve value quickly

• Provide technical Workato product expertise. Be the expert in deployment models and governance structures and share best practices from a business and technical perspective

• Serve as the primary point of escalation when customer issues arise, troubleshoot, and ensure quick resolution

• Work closely with Product and Engineering to review customer requirements and feedback, and identify opportunities for Workato platform enhancements, while managing customer expectations

Business Responsibilities

• Develop and maintain strategic business relationships with embedded customers from developers to C-Suite executives to drive adoption and consumption of the Workato Embedded platform

• Develop and implement processes and programs to increase usage of the product within the current group and drive cross-sell opportunities within other groups

• Execute regular executive business reviews to ensure alignment with customer goals and inspire product expansion

Requirements

Working hours 4:30am - 1:30pm IST (including 1 hour of break), as this role requires to work as per Australian(AEST) timezone.
Please apply only if you are flexible to work during these hours.

Qualifications / Experience / Technical Skills

• BE/BTech in information systems, computers, or equivalent education; MBA preferred

• 7+ years of experience in software/integration architect, project manager, and technical account manager roles. Prior experience in SaaS/iPaaS is preferred

• Technical background and a good understanding of technology and industry trends, especially in the app integration space

• Ability to understand and interpret requirement documents into software solutions

• Experience working with at least one (1) Integration Platforms such as Workato, Tray, TIBCO, Dell Boomi, MuleSoft, WebMethods, Oracle Integration Suite

• Demonstrated implementation of quality integration solutions by applying best practices

• Demonstrated a good understanding of the SDLC

• Impressive track record of high customer retention and revenue expansion desired

• Hands-on current experience with at least one mainstream programming language is preferred

• Experience working with cloud business apps like Workday / NetSuite / Salesforce / Servicenow / SAP is a plus

Soft Skills / Personal Characteristics

• Strong sense of customer empathy and being customer-centered

• Excellent interpersonal, communication, and persuasion skills

• Entrepreneurial drive and comfort working in an ambiguous, quickly-changing environment

• A passion for and belief in the power of automation to drive business value

• Strong written and oral communication skills in English, with the ability to convey complex technical concepts effectively to a non-technical audience

• Resourceful and comfortable working independently with strong leadership skills