Responsibilities

We are looking for an exceptional Technical Architect (Post Sales) to join our growing team. In this role, you will assist customers in adopting the Workato platform for integration and automation from both business and technical perspectives. You will be defining and driving best practices working with customer business and technical stakeholders. You will help Workato extend the functionality of our product and continuously improve our engagement best practices. In this role, your responsibilities would include —

• Onboarding new customers on to Workato’s platform by providing technical consulting, guidance, and enablement to customers to achieve value quickly.

• Engaging with key customers to gather integration and automation requirements and leading the solution design process jointly with customers.

• Solving complex issues and design gaps during and and after initial onboarding of customers.

• Sharing best practices from a business and technical perspective, related to deployment models and governance structures.

• Working closely with Product and Engineering to review customer requirements and feedback, and identifying opportunities for Workato platform enhancements, while managing customer expectations.

• Becoming a Workato evangelist with the ability to discover and demonstrate how Workato can effectively help companies with their business automation needs across a broad set of industries.

• Becoming a trusted customer advisor and a customer advocate within Workato.

• Participating in and conduct production readiness assessments.

• Participating in and conduct post-live deployment health checks and guidance on integration and process optimizations.

• Contributing to the growth of our technical consulting team by creating or enhancing content such as presentations, demos, best practices, architecture patterns, and online courses for use by both customers and to enable our extended team.

• Prioritizing and delivering outstanding customer service experience to Workato customers.

Requirements

In this role, you will be expected to work with our North America-based customers.
Are you open to working in the late evening/night time?
(Note: start between 6pm-8pm IST and finish between 3am-5am IST accordingly).

Qualifications / Experience / Technical Skills

• 8+ years of hands-on experience in solutions consulting , implementation consulting or technical architect roles.

• Hands-on current experience with at least one mainstream programming language (Ruby on Rails preferred).

• In-depth knowledge of integrations and system design principles.

• Good understanding of technology and industry trends, especially in the app integration space.

• Demonstrated implementation of quality integration solutions by applying best practices.

• Demonstrated good understanding of on-premise infrastructure & cloud-based deployments, configurations along with monitoring & management.

• Demonstrated understanding of the SDLC & end-to-end experience in developing, supporting & troubleshooting integrations.

• Demonstrated ability to create quality technical documentation.

• Experience working with at least one (1) Integration Platforms such as Workato, Tray, TIBCO, Dell Boomi, MuleSoft, WebMethods, Oracle Integration Suite.

• Experience working with cloud business apps like Workday / NetSuite / Salesforce / Servicenow / SAP is a plus.

Soft Skills / Personal Characteristics

• Strong collaboration skills, ability to adapt to a dynamic start-up environment with a passion for making an impact.

• Critical thinking, analytical skills with an entrepreneurial and proactive mind-set.

• Ability to effectively prioritize tasks and manage time, even under high-pressure situations.

• Strong written and oral communication skills in English, with the ability to convey complex technical concepts effectively to a non-technical audience.

• Project and program management skills is a plus.

• Fast learner who can independently conduct extensive research and quickly synthesize ideas, information, and options.

• Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge.