Business Technology Support Analyst



IT, Customer Service
alabang, muntinlupa, metro manila, philippines
Posted on Friday, October 27, 2023

About Workato

Workato is the only integration and automation platform that is as simple as it is powerful — and because it’s built to power the largest enterprises, it is quite powerful.

Simultaneously, it’s a low-code/no-code platform. This empowers any user (dev/non-dev) to painlessly automate workflows across any apps and databases.

We’re proud to be named a leader by both Forrester and Gartner and trusted by 7,000+ of the world's top brands such as Box, Grab, Slack, and more. But what is most exciting is that this is only the beginning.

Why join us?

Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.

But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.

If this sounds right up your alley, please submit an application. We look forward to getting to know you!

Also, feel free to check out why:

  • Business Insider named us an “enterprise startup to bet your career on”

  • Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world

  • Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America

  • Quartz ranked us the #1 best company for remote workers


We are looking for an exceptional Business Technology Support Analyst to join our growing team. In this role, you will be in a team critical supporting end user technologies, including Macbooks, applications and potentially network and systems of all types, providing technical support and ensuring the whole company runs smoothly. This team will work in shifts to provide round-the-clock technology support across geographical regions. You will also be responsible to:

In this role, you will also be responsible to:

  • Analyze, diagnose and troubleshoot system, network, hardware or software issues.

  • Make recommendations on repairing and/or replacing equipment where necessary.

  • Monitor and maintain application systems.

  • Respond to service issues and requests in a timely manner.

  • Provide remote technical and application support across the company.

  • Test new technology and assist with their implementation.

  • Assist the team with documentation and updating of our knowledge base.


Qualifications / Experience / Technical Skills

  • Bachelor's degree in related fields such as Engineering, Information Technology and Computer Science field; at least 3-5 years of experience in a similar role.

  • Prior experience in IT help desks or support centres will be a plus.

  • Familiarity with ticketing systems such as Jira Service desk and knowledge base system such as Confluence.

  • Knowledge of Mac hardware and software/OS troubleshooting preferred.

  • Knowledge of cloud-based video conferencing tools and how to troubleshoot issues arising from these tools are preferred.

  • Strong Analytical, troubleshooting and problem solving skills.

  • Excellent written and verbal communication skills with the ability to influence others to take action by dissecting complex technical concepts into digestible ideas appropriate for the audience.

Soft Skills / Personal Characteristics

  • Willing to learn and adapt to new technology.

  • Flexible, adaptive, socially perceptive, multi-culturally aware and can work with a diverse population