Senior Technical Instructor / Trainer

Workato

Workato

IT
Denver, CO, USA
Posted on Thursday, December 21, 2023

About Workato

Workato is the only integration and automation platform that is as simple as it is powerful — and because it’s built to power the largest enterprises, it is quite powerful.

Simultaneously, it’s a low-code/no-code platform. This empowers any user (dev/non-dev) to painlessly automate workflows across any apps and databases.

We’re proud to be named a leader by both Forrester and Gartner and trusted by 7,000+ of the world's top brands such as Box, Grab, Slack, and more. But what is most exciting is that this is only the beginning.

Why join us?

Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.

But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.

If this sounds right up your alley, please submit an application. We look forward to getting to know you!

Also, feel free to check out why:

  • Business Insider named us an “enterprise startup to bet your career on”

  • Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world

  • Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America

  • Quartz ranked us the #1 best company for remote workers

Responsibilities

We are looking for an exceptional Technical Instructor/Trainer to join our growing team. In this role, you will be involved in delivering virtual and onsite instructor-led training, and supporting the instructor-led services functions for our primarily customers, partners, and occasionally internal staff. You will also be responsible for:

Training Delivery:

  • Deliver a comprehensive suite of instructor-led events, ranging from beginner to technically advanced courses, including:

    • Full day public beginner/intermediate

    • Full day advanced technical sessions

    • Half day public beginner monthly virtual instructor-led sessions.

    • Half day private beginner/intermediate virtual sessions for new and existing customers.

    • Full day private beginner/intermediate sessions at customer sites. Will require travel.

    • Quarterly and Monthly onsite in-person instructor training at Workato HQ in Mountain view and additional sites such as Denver and NY being explored for both customers and prospects.

    • Coordinate with external sites and customers to provide comfortable training session environments for students.

  • Assess student submissions of practical exercises.

Training Material Development:

  • Develop training materials to support existing or future instructor-led offerings.

  • Maintain and update training materials in response to product updates, or changes in curriculum to stay in alignment with adjacent training in different formats.

  • Develop advanced instructor-led training materials to meet the growing demands of our customers.

  • Conduct train-the trainer programs to increase capacity.

Subject Matter Expertise:

  • Tap into relevant experience and Workato application knowledge to address students’ questions with care

Customer-Centric:

  • Possess the ability to understand and address customer inquiries and concerns, tailoring responses to their unique business use case and needs using the Workato platform.

Performance Metrics:

  • Drive key performance indicators, such as:

    • End of session surveys

    • Instructor Utilization %

    • % registration to participation

    • % of participation to passed exams

    • Testimonial collection

Continuous Improvement:

  • Provide recommendations to continuously improve and grow Workato’s education services.

  • Stay up to date with industry tools and technologies to improve the virtual and in-person training experience.

Requirements

Qualifications / Experience / Technical Skills

  • 3-5+ years of experience in any of the following at a SaaS/iPaaS company:

    • Technical Instruction

    • Solutions engineering or consulting (pre or post sales)

    • Customer-facing professional services

  • Preference will be given to candidates who:

    • Mountain View, California

    • Denver, Colorado

    • Have proficiency using the Workato application +++

    • Have worked specifically as a Technical Instructor ++

    • Have a background in iPaaS, computer science, automation, integration, or technical topics adjacent to Workato’s technology +

    • Have a BS or Masters in Computer Sciences/Engineering

    • Are within driving distance to our United States office locations:

  • Estimated 25% travel required.

Soft Skills / Personal Characteristics

  • Authentic charisma and infectious enthusiasm for Workato’s product.

  • Confidence in answering live customer questions.

  • Consistently delivers high-quality live presentations, education delivery, audience management.

  • Addressing learners of widely differing technical aptitudes and comfort levels.

  • This role will offer classes in English. Native or significant mastery in English is required.