Responsibilities

NOTE:
This role requires to work during US EST timezone (9:00am to 6:00pm EST hours).

We are seeking an exceptional Presales Operations Analyst to join our dynamic team. In this pivotal role, you will be a trusted partner to the leaders of our Presales organization, driving operational excellence, and ensuring strategic alignment. Your primary focus will be on enhancing productivity and scalable execution through the design of innovative presales/post-sales processes, adoption of new tools, system adaptation, and automation implementation. You will also play a crucial role in aligning the Presales organization with the overall Corporate strategy.

In this role, you will also be responsible to:

• Engage internal stakeholders to understand needs, assess viability, gather requirements, outline technical considerations while aligning with strategic objectives

• Manage the end to end lifecycle of applications including design, development, integration, and release to support the business objectives.

• Design, develop, and deploy process changes in Salesforce and related tools to optimize Presales operations

• Collaborate with Business Technology (BT) and Go-To-Market (GTM) operations teams to introduce process changes that impact multiple teams

• Make tactical decisions while contributing to the long-term vision

• Define and measure success metrics for each feature and function before it goes to development, and constantly define and monitor the success

• Coordinate release and communications for your components, clearly and efficiently

• Design and instrument productivity and efficiency metrics

Requirements

Qualifications / Experience / Technical Skills

• Bachelor's degree in Science or Engineering, with a post-graduation in Information Technology, Computing, Business, or Operations.

• Minimum 8 years of relevant experience in Go-To-Market roles, demonstrating a deep understanding of Presales operations.

• Proven experience in Salesforce development, customization, and integration.

• Strong user experience and design sense to enhance the usability of Presales tools.

• Ability to identify and address user needs, build relationships with stakeholders, and resolve conflicts effectively.

• Proficient in engaging in detailed technical discussions with presales leadership and operational teams, making informed technology-related product decisions.

• Knowledge of roles and teams within pre and post-sales, with expertise in solution design on the Salesforce platform (or similar).

• Experience in automation/integration, databases, analytics, and BI.

• Software development experience preferred.

• Ability to work in US EST timezone

Soft Skills / Personal Characteristics

• Excellent communication skills, both written and verbal, with strong interpersonal abilities.

• Creative thinking with the ability to devise innovative solutions beyond conventional approaches.

• Practical thinking to translate vision into actionable tasks and deliverables.

• Strong problem-solving skills, effectively addressing challenges with limited information.

• Continuous process improvement mindset, always seeking ways to enhance efficiency.

• Technical acumen with expertise in understanding user needs, solutions, and outcomes.

• Curiosity demonstrated through skillful questioning and active listening.