Responsibilities

We are looking for an exceptional Accounts and Billing Specialist (EMEA hours) to join our growing team. You will be involved in supporting global accounts receivable operations and will report to the Accounts & Billing Manager.

In this role, you will also be responsible to:

• Respond to tickets regarding Accounts and Billing requests

• Respond to accounts and billing-related inquiries from various departments

• Provision and Upgrade Accounts

• Includes coordinating with the Sales team and the Implementation team

• Monitoring of auto provisioning and manual provisioning

• Processing of churn

• Book Deals

• Conduct deal closing walkthroughs

• Includes analysis of order forms

• Timely and accurate closing of deals, especially on the month-end and quarter-end

• Invoicing and billing tool management

• Includes special invoicing requests and sales tax processing

• Ensure all invoices are processed in a timely manner every month-end and quarter-end

• Process renewals and report management

• Includes coordinating with the Sales team and the Customer Success team

• Ensure timely collections for all regions (APJ, EMEA, and USA)

• Handle different payment methods (ACH, Wire, Check, Credit Card)

• Manage Cadences

• Manual follow up/escalation

• Includes coordinating with Sales team and Customer Success team

• Registration and management for Vendor websites

• Fill out vendor forms and assist with other finance-related forms

• Updating and maintaining resources and finance materials

• Generate reports needed by the finance team

• Manage all accounting systems to ensure clean records

• Coordinate with AP Team requests and assist when they have clarifications

• Attend to the Business Technology Team’s questions and clarifications

• Create documentation that will be used in the evaluation of new systems and implementation when needed

Requirements

Qualifications / Experience / Technical Skills

• Must be a graduate of Business, Finance or relevant degree

• 1-3+ years of working experience in Accounts Receivable operations

• Proficient with computers and accounting software and Microsoft Excel

• Experience working in an IT related company is a plus

• Experience using Saas billing software is a plus

• Experience with Salesforce and Netsuite is a plus

Soft Skills / Personal Characteristics

• Strong attention to detail and good analytical skills

• Responsive to queries and strong work ethic

• Great time management and organizational skills

• Excellent collaboration and communication skills

• Able to work independently in but values teamwork and spirit

• Has a positive, willing-to-learn attitude, and resilient

• Has a high level of curiosity and enjoys taking initiative

• Amenable to work on the weekends (when needed) and holidays shifting

(REQ ID: 2829)